Training and workshop bookings
Eligibility for refund or rescheduling depends on the specific program, booking terms, notice period, resources already committed and any written offer communicated at registration.
Digital projects
Project payments may cover discovery, design, development, third-party services or reserved delivery capacity. Refundability therefore depends on the signed proposal, completed work and costs already incurred.
How to request a review
Send your request with the participant/client name, program or project, payment reference and reason for cancellation. The team will review it against the applicable booking or project terms.
Processing
Where a refund is approved, processing time can depend on the original payment method and banking/payment-provider timelines.